Refund and Returns Policy

At 2Buddy Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy within 30 days of purchase.

Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items are exempt from being returned, including perishable goods, intimate or sanitary items, hazardous materials, and downloadable software products.

Non-Returnable Items:

– Perishable goods such as food, flowers, newspapers, or magazines.
– Intimate or sanitary goods.
– Hazardous materials or flammable liquids or gases.
– Gift cards.
– Downloadable software products.
– Some health and personal care items.

Refund Process:

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven’t received your refund yet, please first check your bank account. Then contact your credit card company, as there may be a processing delay before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale Items:

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please send us an email at {email address} and mail your item to: {physical address}.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.

Shipping Returns:

To return your product, please mail it to: {physical address}. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

If you have any questions or need assistance with our refund and returns process, please don’t hesitate to contact us at contact@2buddycosmetics.com. We’re here to help!